My Pet Solutions (referred to in this document as we, us or our) recognises that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act), and the National Privacy Principles govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
Types of information collected
We may collect and hold personal information about you, that is, information that
can identify you, and is relevant to providing you with the services you are seeking.
Purpose of collection
The personal information that we collect and hold about you, depends on your interaction with us. Generally, we will collect, use and hold your personal information for the purposes of:
Method of collection
Personal information will generally be collected directly from you through the
use of any of our standard forms, over the internet, via email, or through a telephone
conversation with you. There may, however, be some instances where personal information
about you will be collected indirectly because it is unreasonable or impractical
to collect personal information directly from you. We will usually notify you about
these instances in advance, or where that is not possible, as soon as reasonably
practicable after the information has been collected.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we
may be unable to provide you, or someone else you know, with the services you, or
they, are seeking.
If you access our website, we may collect additional personal information about
you in the form of your IP address and domain name.
and to prepare customised web pages for them. Cookies do not identify you personally,
usage of our website and to create a personal record of when you visit our website
and what pages you view so that we may serve you more effectively.
Our website may contain links to other websites. We are not responsible for the
privacy practices of linked websites and linked websites are not subject to our
privacy policies and procedures.
Use and disclosure
Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:
We store your personal information in different ways, including in paper and in
electronic form. The security of your personal information is important to us. We
take all reasonable measures to ensure that your personal information is stored
safely to protect it from misuse, loss, unauthorised access, modification or disclosure,
including electronic and physical security measures.
You may access the personal information we hold about you, upon making a written
request. We will try to acknowledge your request within 14 days of its receipt,
and to provide you with access to the information requested within 30 days. We may
charge you a reasonable fee for processing your request.
We may decline a request for access to personal information in circumstances prescribed
by the Privacy Act.
If, upon receiving access to your personal information or at any other time, you
believe the personal information we hold about you is inaccurate, incomplete or
out of date, please notify us immediately. We will take reasonable steps to correct
the information so that it is accurate, complete and up to date.
Street address: 971 Nudgee Road, Banyo, Queensland 4014
Email address: firstname.lastname@example.org
Telephone: 1300 650 607 or 1300 838 776
Facsimile: 1300 720 453
For more information about privacy in general, you can visit the federal privacy commissioner’s website at www.privacy.gov.au.